Effective Date: June 1, 2025
At Resort Lifestyle Communities (RLC), we are committed to ensuring accessibility for all.
How to Contact Us
If you need an accommodation, please reach out to us at:
- Email: accessibility@rlcommunities.com
- Phone: (402) 420-2311
Title III of the ADA
Title III of the Americans with Disabilities Act (ADA) prohibits discrimination against individuals with disabilities, including deafness, in public accommodations. This law requires that we provide equal access to all goods, services, facilities, privileges, and accommodations, ensuring full enjoyment for individuals with disabilities.
Providing Equal Access
It is unlawful to exclude or deny equal access to goods, services, facilities, privileges, or accommodations to anyone with a disability. Necessary modifications or accommodations to policies, practices, or procedures must be made to ensure equal access, unless they impose an undue burden or fundamentally alter the nature of our offerings.
Providing Access to Sign Language Interpreters
Accommodations must enable meaningful access. Denying a deaf individual's request for a sign language interpreter violates the ADA. We will consult with the individual regarding their communication needs and preferences whenever possible, though the final decision on the accommodation rests with RLC, provided it ensures effective communication.
Effective Communication for Deaf Individuals
Written notes or a whiteboard may suffice for simple exchanges, but complex interactions — such as discussions or assessments — may require a sign language interpreter. Staff must not deny interpreter requests or suggest that residents, prospective residents, or their families must provide or pay for one.
An Interactive Process for Better Understanding
When requests for sign language interpreters arise — for tours, resident assessments, residency agreement reviews, group activities, or other accommodations like flashing light doorbells — staff will engage in a thoughtful dialogue with the individual. This process continues until we fully understand and meet their needs for effective communication.
Responding Promptly to Requests
Staff will provide the necessary accommodation or modification promptly to ensure equal access and effective communication under the circumstances. If unsure how to proceed, staff must escalate the request to a supervisor for guidance.