Frequently Asked Questions

Q - What are the specifics of your satisfaction guarantee?

A - We know how important it is for you to be at ease and completely satisfied with your decision. We are certain our wonderful services and comfortable community will support you in making your life the best it can be! Because we believe we will exceed your expectations, we offer you a 30-day money-back satisfaction guarantee. If you are not satisfied with our services, we ask that you give notice to vacate within 30 days, and you will be given a full refund of money paid for deposits and rent for your first 30 days of stay. To receive a full refund, you must have actually lived in our community for a minimum of 10 days and let us know why you are not satisfied. This information helps us to improve and provide the highest quality of service possible for our present and future residents. This guarantee does not apply to any additional monies paid for services or expenditures other than apartment rent and applicable deposits. 

We're glad you have chosen to live here and will strive to make your experience with us as wonderful as possible! 

Our rents are always month-to-month. The cost will depend on which size apartment you choose. Contact a community for rates and availability.

Q - How often is the rent raised?

A - Your month-to-month rental rate is honored for a full year once you move in. Every year, we'll evaluate that rate and make adjustments based only on cost-of-living increases. We make every effort to keep rent increases to a minimum. 

Q - What are your monthly apartment rental rates?

A - Our rents are always month to month. The cost will depend on which size apartment you choose. Contact the community for rates and availability. 

Q - May I invite a guest to dine with me?

A - Your guests are always welcome. Our guest meal rates are very reasonable and are posted at the concierge desk.

Q - Do you provide individually prepared meals for residents with specific dietary requirements?

A - Our Freedom Dining program includes a wide daily selection of healthy, nutrient-rich food options including a variety of fresh fruits and vegetables, a nourishing salad buffet, a healthy entrée alternative, and low-sugar dessert options. Our chefs make a special effort to be present and available for residents to share comments, questions, and concerns. Residents may also request a private consultation with the community chef. 

Q - If I don't eat three meals a day, do I still pay for them? 

Q - If I don't eat three meals a day, do I still pay for them?

A - Yes. Our meal plan is included in one simple monthly rate for all residents. We do not track meal credits. 

Q - What is your Freedom Dining program?

A - A resort lifestyle means resort-style dining. Freedom Dining pairs flexible hours with your choice of fine dining, a casual buffet, or room service. Lorem Ipsum

Q - What kind of security do you provide?

A - To ensure the highest level of security, our community:

• Is professionally staffed 24 hours a day.

• Provides all residents with a call pendant connected to our central emergency response system.

• Remains locked, except for the front doors, which are locked at night. All residents have access to various doors any time, day or night

Q - What are your Covid-19 protocols?

A - We have a dedicated page that outlines our most current Covid-19 protocols. Click the "C19 Info" button at the top of this page.

Q - Do you offer transportation?

A - Yes. You can reserve a spot on the community shuttle with the concierge for doctor visits and other appointments during scheduled shuttle hours. The shuttle is equipped with a lift for safe and easy access. Transportation is within a specific geographic area. The shuttle is also used for weekly shopping outings and other group trips.

Q - How may I contact your Resident Relations Department?

A - If you have compliments, concerns, questions, or comments, please contact our Resident Relations Department at 1-888-545-4272.

Q - What if an appliance breaks down or I need help with some kind of maintenance in my apartment home?

A - We have on-site maintenance staff who will always help with anything in your apartment you need attending to, whether that be hanging a picture, changing a lightbulb, or setting up a television.

Q - Do you provide personal care and medical assistance?

A - The independent living lifestyle offers residents a safe living environment with minimal assistance. We aren't licensed to provide help with medications, bathing, dressing, or other personal healthcare needs. Occasionally, our residents may need a personal care provider or private caregiver. When such services are needed, our residents hire the care provider directly. For your convenience, a third-party home health care agency is available on site, or you can hire the company of your choice.

Q - What is your Travel Program?

A - Our Travel Program allows our residents to stay at any of our Resort Lifestyle Communities throughout the United States. Each community's concierge team can provide support and make reservations for our residents.

Q - Housekeeping is included in my monthly rent. What does that entail?

A - Our housekeepers provide light housekeeping once a week. This includes vacuuming, dusting (without moving personal items), and cleaning bathrooms, floors, countertops, and appliances. If our residents provide clean linens, our housekeepers will also change the bed.

Q - Do you allow smoking?

A - Smoking, including the use of electronic cigarettes or other substitute smoking materials, is not permitted in the building or on the community bus. Smoking is permitted on balconies and patios where allowed by local statute.

Q - What do your 24-hour concierges do?

A - Together, our live-in managers and concierges team up to do everything they can to keep residents happy and our community running smoothly. They respond when a resident presses the emergency pendant and provide support with everything including room service, remote control battery changing, community reception and administration, transport scheduling, and guest meal and suite booking.

Q - In my apartment home, is the temperature-controlled by the individual apartment or the building?

A - By the individual apartment. Every resident can set the thermostat according to personal preference.

Q - Do I have to sign a long-term rental contract?

A - No. Our rental agreement is month to month with no buy-in fee.

Q - What safety measures are taken in case of fire or inclement weather?

A - Your safety is our top priority. Our community:

• Meets all comprehensive safety codes and complies with federal, state, and local regulations.

• Is equipped with fire alarms and sprinklers.

• Uses fire-resistant material in constructing and furnishing the building.

• Maintains emergency electrical backup systems.

• Has clearly posted general evacuation plans.

Q - Are the apartments accessible to persons with disabilities?

A - All common areas are wheelchair accessible, as are many of our apartments.

Q - Do you allow mobile devices such as scooters or wheelchairs?

A - Absolutely! Our residents may use any assistive devices that allow them to remain mobile and independent. Our community meets the standards of the Americans with Disabilities Act. Some apartment floor plans have additional accessibility features, so please check with our manager for details.

Q - Do you lock the building doors?

A - At night, we lock the building doors. Our residents always have 24-hour access and can come and go as they please.

Q - Is parking available?

A - Yes. We have lots of space in our parking lot. We also have garages for rent with automatic door openers. And with our valet parking, our professional staff brings your car to the front door for you and safely parks it when you return. 

Q - Do you charge a buy-in fee?

A - No. While some independent living communities charge tens of thousands of dollars in buy-in fees, we don't. We only charge an administrative fee equal to half a month's rent.

Q - I'm used to living in a house. Can I hear my neighbors through the walls in your apartments?

A - All our apartments are separated by fire- and sound-rated walls, and strategically designed to minimize the chance of hearing your neighbors.

Q - I'd like my friend to join me here. Do you have a resident referral program?

A - Yes. We offer $500 to any non-family member who refers a new resident to our community. Some restrictions apply, so check with our community manager for details.

Q - May I have guests stay overnight?

A - Of course! This is your home and guests are welcome whenever you welcome them. We also have a guest suite you can reserve for a reasonable rate.

Q - As a new resident, how will I be introduced to other community residents and staff?

A - Our lifestyle plays a large role in integrating new residents, who develop friendships through shared interests and group activities.

 Q - What if I don't want to participate in certain activities?

A - This is your home and you decide what you'd like to do with your days. You're free to participate in as many or as few activities and events as you'd like. Keep in mind that the social aspect of independent living is a huge benefit of living here.

Q - Will I be reimbursed for food costs if I'm not here for an extended period of time? 

A - Yes. Please let management know beforehand of your intended absence so we do not include you in our meal plan during your time away from the community.

Q - Do you charge a fee for additional residents?

A - Yes. We charge an additional resident fee for the meals, amenities, and services the second person uses. Your rent will remain the same. Check with the manager for details.

Q - Do you allow pets?

A - Yes. We warmly welcome pets. Dogs are allowed in ground-floor apartments. Cats and other small pets are allowed in all apartments. Pets are not allowed in common areas, and we do not require a pet deposit.

Q - Are your apartments furnished?

A - No. But if you'd like, we can help you locate furniture or find you a reputable moving company to make your move as easy as possible.

Q - How do I schedule a visit?

A - Give us a call! Or if you'd rather, send us an email and we can call you.

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